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    Mobilife Customer Service trainingSeptember 2008After this training you should be able To better received and attend to customers To better understand their needs To increase your salesA good sale girl Clearly sees her job as an opportunity to serve peopleCau ses peop le to like h er and immediately feel comfortableDoes something that customer doesn’t expect giving away candy Impress people with her knowledge on products she sells1 It all begins with first impressions Whe n people come into c ontact with you how soon do they form impressions of you Turn the question around How quickly do you form perceptions and feelings about people from who you buy An d another question what factors influence the feelings and perceptions you have It happens quickly we often decide in few sec onds whether we like people fe el good about them or want to do business with them in the f irst few seconds of contact S om eo ne told me that people form eleven impressions of us the f i r 2 Value Customers – Let him know that you think he is importantThink “You are the customer – You pay my salary”Think “There is something about you I like”Think “you make my job possible”3 Ask how to help customers “Find out what he wants” – Identify needsHow do you go about ide ntifying people needs First please understand that our needs are not for the product or service Rather our needs are for what the product or service will do for us the end result benefits the p roduct will give u s How it will help us be happier healthier wiser or more beautiful Remember it’s important to understand that people don’t buy products or services They buy pr oducts or services IN ORDER to fill needs they have satisfy wants or gratify desires they have Customers don’t buy automobi les just to have a vehicle to driv e º They purchase automobiles to visit their family and fri e nds To be on time at work to c ar ry goods easily     People don t spend money on cosmetics b e º They do it to seduce or enjoy more recognition fr
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